Terms & Conditions
PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE
What's in these terms?
This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with retailers on our site, link to our site, or interact with our site in any other way.
Who we are and how to contact us
www.casgliad.com is a site operated by Casgliad Cyf ("We"). We are registered in England and Wales under company number 12626769 and have our registered office Derw Goed, Llandderfel, Bala, Gwynedd, Wales, LL23 7HG. Our main trading address is Flat Cysgod y Pigyn, Stryd y Bont, Corwen, Sir Ddinbych LL21 0AB.
We are a limited company.
To contact us, please email post@casgliadcollection.com
By using our site you accept these terms
By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
We may make changes to the terms of this policy
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 21st July 2020.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To bully, insult, intimidate or humiliate any person.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use or your contract with the retailer (as applicable).
Not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.
Content standards
These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.
The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
Casgliad will determine, in its discretion, whether a Contribution breaches the Content Standards.
A Contribution must:
Be accurate (where it states facts).
Be genuinely held (where it states opinions).
Comply with the law applicable in England and Wales and in any country from which it is posted.
A Contribution must not:
Be defamatory of any person.
Be obscene, offensive, hateful or inflammatory.
Bully, insult, intimidate or humiliate.
Promote sexually explicit material.
Include child sexual abuse material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be in contempt of court.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Impersonate any person, or misrepresent your identity or affiliation with any person.
Give the impression that the Contribution emanates from Casgliad Cyf, if this is not the case.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Contain any advertising or promote any services or web links to other sites.
Breach of this policy
When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use, or your contract with the retailer (as applicable) upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
Which country's laws apply to any disputes?
If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
OUR TERMS
These terms
What these terms cover. These terms, our Cookie Policy, Acceptable Use Policy and Privacy Policy set out the terms on which we provide access to our website https//www.casgliad.com through which you are able to order goods.
Our role. We advertise goods for sale on behalf of our retailer partners, and facilitate the purchase of goods supplied by our retailer partners by customers. You acknowledge that the legal contract for the supply and purchase of the goods is between you and the retailer that you place an order for goods with, and we are only authorised to conclude the sale of such goods on the retailer behalf. We shall not be held liable for the goods, delivery of the goods or other terms which apply to the sale of the goods from our retail partners to you. These terms seek to provide information as to your rights as a consumer, however if there is a conflict between these terms and any terms applied by the retailer in relation to the sale of the goods to you, the terms of the retailer shall prevail.
Why you should read them. Please read these terms carefully before using our website or submitting an order to purchase goods. These terms tell you who we are, how we will help facilitate goods to be sold to you by retailer, and your rights to how you may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.
We may update and change our website from time to time to reflect changes to the goods, our users' and retailers needs and our business priorities.
we may suspend or withdraw our website
Our website is made available free of charge.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reason. We will try to give you reasonable notice of any suspension of withdrawal.
You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Information about us and how to contact us
Who we are. We are Casgliad Cyf a company registered in England and Wales. Our company registration number is 12626769 and our registered office is at Derw Goed, Llandderfel, Bala, Gwynedd LL23 7HG.
How to contact us. You can contact us by emailing us at post@casgliadcollection.com or writing to us at Casgliad Cyf, Flat Cysgod y Pigyn, Stryd y Bont, Corwen, Sir Ddinbych LL21 0AB
How we may contact you. If we have to contact you we will do so by contacting you at the email address or postal address you provided to us in your order for goods.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
You must keep your account details safe
If you choose to create an account with us, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly contract us at post@casgliadcollection.com.
Your contract with the retailer
Order acceptance. Your order for goods with a retailer will be accepted when the retailer advises us, and we contact you to accept it, at which point a contract will come into existence between you and the retailer.
Retailer actions and omissions: We have no control over the actions or omissions of any retailers. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the website:
We do not give any undertaking that the goods ordered from any retailer through the website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
Estimated times for delivery of your goods are provided by the retailers and are only estimates. We cannot guarantee that orders will be delivered within the estimated times.
We encourage all our retailers to accept all orders and to communicate any rejection promptly, and we will notify you as soon as reasonably practicable if a retailer rejects your order. However, we do not guarantee that retailers will accept and fulfil all orders, and retailers have the discretion to reject orders at any time for any reason.
The foregoing disclaimers do not affect your statutory rights against any retailer.
We only sell to the UK. Our website is solely for the promotion of retailer goods in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
Retailer products
Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.
Your rights to make changes
If you wish to make a change to the goods you have ordered please contact us. We will contact the retailer and let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 Your rights to end the contract).
Providing the products
Delivery costs. The costs of delivery (if applicable) will be as displayed to you on our website.
When we will provide the products. The goods will be delivered to you as soon as reasonably possible and in any event within 30 days after the day on which the retailer accepts your order, unless we or the retailer notify you otherwise.
If you are not at home when the goods are delivered. If no one is available at your address to take delivery, the goods will be returned to the retailer and you will still be charged for your order.
When you own the goods. You own the goods once we have received payment in full.
How to cancel your order
As your contract for the goods is directly with the retailer and not us, please contact us if you want to return the goods, if they are faulty or for any other reason. We will contact the retailer on your behalf and we will let you know whether you are able to return the goods, and the process and timescales for return of the goods, and refund of the price paid for the costs (including or excluding any delivery charges or compensation as advised by the retailer). Some goods which have been made to order (bespoke goods for commission) may not be able to be returned.
Tell us you want to end the contract. To end the contract with the retailer, please let us know by emailing us at post@casgliadcollection.com. Please provide your name, home address, details of the order and, where available, your phone number and email address and we will contact them to discuss the options available.
When the retailer may pay the costs of return. The retailer will confirm the circumstances when they will pay for the costs of return.
How we will refund you. We will refund you the price you paid for the goods including delivery costs (if applicable), by the method you used for payment. However, we may make deductions from the price, as described below.
When your refund will be made. We will make any refunds due to you as soon as possible, in any event no more than 14 days after the retailer has agreed the refund.
If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can email us at post@casgliadcollection.com or write to us at Casgliad Cyf, Flat Cysgod y Pigyn, Stryd y Bont, Corwen, Sir Ddinbych LL21 0AB.
Summary of your legal rights. Retailers are under a legal duty to supply goods that are in conformity with your contract for the goods. See the box below for a summary of your key legal rights in relation to purchasing goods as a consumer. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject goods you must post them back to the retailer or (if they are not suitable for posting) allow the retailer to arrange collection from you. Costs of return shall be dictated with the retailer.
Price and payment
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
VAT. If the rate of VAT changes between your order date and the date the goods are provided, we shall request that the retailer adjusts the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
When you must pay and how you must pay. We accept payment with credit and debit cards and your card will be charged before we instruct the retailer to dispatch the goods to you.
Our liability to you
General: Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these terms affects your statutory rights.
Exclusion of liability: Subject to clause 10.1, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with these terms (including the use, inability to use or the results of use of the website) for:
any loss of profits, sales, business, or revenue;
loss or corruption of data, information or software;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill;
any indirect or consequential loss;
any loss related to the goods themselves, or damage to property or injury caused by the goods, or under your contract with the retailer.
Limitation of liability: Subject to clauses 10.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with these terms whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of your order for the goods.
How we may use your personal information
How we may use your personal information. We will only use your personal information as set out in our privacy policy.
How You May Use Material On Our Website
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on information on this website
Other than in relation to the description and specification of the goods as provided by the retailer, the content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.
We are not responsible for websites we link to
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Uploading content to our website
Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our website which is publicly available (and not your personal information or financial details relating to your order for goods) will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
We do not store terrorist content.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
Rules about linking to our website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website in any website that is not owned by you.
Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our website other than that set out above, please contact us by emailing us at post@casgliadcollection.com.
Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings. If you are a consumer, please note that these terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.